FAQs

 

What are Poppy Points?

Poppy Points are our reward point system. There are a ton of different ways to earn points, so be sure to check out the floating box in the bottom of the screen, or in your account to see how you can earn more, spend your points, and get free stuff!

When will my order ship?

It depends on what's included in your order as all of our products are made to order! 

• Stickers 5 business days
• Customized products (traveler’s notebooks, planner cases, etc) 14-18 business days
• Greeting cards 5 business days
• Other products 5 business days

Orders may take longer than expected ship times if we've recently had a sale or an influx of orders. Since all of our products are made to order, we really appreciate your patience!

Where can I contact if I have a question or issue with my order?

Please send all questions, comments, and order issues to ohhellogr@gmail.com. We are not able to check all our social platform messages constantly, so this is the best way to know you’ll get a hold of us!

What is a Helloigan?

A Helloigan is a member of our Facebook Group community who loves planning, Oh Hello, and getting organized.

What is Courage & Soar and why does Oh, Hello carry it?

Courage & Soar is our second retail store in Grand Rapids, MI. We wanted to share some of the products with you all if you are unable to get to the city. Shop the Courage & Soar Collection.

How can I share my cool new products?

We'd love to see your items in use! Share them with us on social media by using the hashtag #ohhellogr and tagging us @ohhellogr. 

• Share enamel pins with #ohhelloflair
• Share traveler’s notebooks with #ohhellotn

How can I stay up to date on new releases?

The best way to stay up to date is by following our Instagram @ohhellogr or joining our Helloigans Facebook group. We release new things on the second Friday of every month!

Can I send you snail mail?

We'd love to get a letter or package from you! Feel free to send mail to:

Is there a coupon code I can use?

Use "OHHELLO" to save 10% off your order. Be sure to follow us on social media for larger discounts and sales.

How can I place a bulk order?

Drop us an email at ohhellogr@gmail.com with what items you’d like to order, the quantity, and deadlines. We’ll work something out as well as provide a bulk discount depending on quantity.

Can I place custom orders?

We are currently not accepting any custom requests for stickers, but if you’d like to place a custom bulk order, email us at ohhellogr@gmail.com so we can discuss the project.

How can I place a wholesale order?

Email us at ohhellogr@gmail.com or to request a copy of our latest wholesale catalog for prices and minimum order quantities.